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AnRayea Charlton

Businesses & Brands
Gretna, Virginia, 24557

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Empowering through Natural Beauty, Connecting through Shared Stories.

About AnRayea Charlton

Hello and welcome! 

I'm Anrayea Charlton, a dedicated and passionate Loctician based in the charming community of Gretna, Virginia. My journey with natural hair styling isn't just a career, it's a story interwoven with the threads of family, love, and shared experiences. 

As the eldest of four girls, my love for hair care was nurtured from a young age. I fondly remember the hours spent doing my younger sisters' hair, a tradition that continues to this day. These cherished moments sparked a lifelong passion for natural hair styling and a deep understanding of the care and attention required to maintain and enhance its beauty.

In my own household, my husband and our four beautiful children, three girls and a boy, keep me inspired and grounded. They share my enthusiasm for natural hair, acting as my cheerleaders, my critics, and my inspiration. My family is my heart, and it's this heart I bring to my work every day.

My salon, or as I like to call it, my 'home away from home,' is a place of warmth and creativity. As a home-based stylist, I provide a relaxed, family-friendly environment where clients of all ages feel comfortable and welcome. I offer a range of services from innovative new styles to time-honored classics, all designed to celebrate the natural beauty of your hair.

For the little ones, aged 5 and above, I offer a gentle and engaging approach, turning hair styling into an exciting and enjoyable experience. For the gentlemen, rest assured that my salon is a space where you can explore and embrace your natural hair in a relaxed, inclusive atmosphere.

Each booking you make will be verified for accuracy and to ensure a seamless experience. Please understand that while I strive to accommodate all requests, I may exercise my right to not accept bookings under certain circumstances. My goal is always to provide the highest quality service to each client, and this sometimes means limiting the number of appointments I accept.

Booking an appointment with me is straightforward through Bookings by Locticians. I eagerly look forward to welcoming you into my salon, a place where every client becomes a part of our extended family.

So, are you ready to embark on an exciting journey of self-expression and discovery through your natural hair? I am. As we traverse this path together, I promise a memorable journey filled with laughter, warmth, and beautiful hair. Let's create something beautiful together. Welcome to our natural hair family, where your hair is celebrated and your spirit is cherished.

Company Details

Year Established
2023
Hours of Operation
Monday - Friday: 10:00 AM - 5:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: Closed
Identifies as
Black Owned LGBTQ Friendly Woman Owned
Amenities
Free Parking Free Wi-Fi
Accepted Forms of Payments
Cash

Information & Policies

Appointment and Cancellation Policy
Appointment and Cancellation Policy:

1. **Booking and Payment:** All appointments must be booked and paid for in advance through our online platform, Bookings by Locticians. Upon receiving your appointment request and payment, I will verify and confirm your booking within 24 hours. Please note that while I strive to accommodate all requests, I reserve the right to not accept bookings under certain circumstances to ensure the quality of service to each client.

2. **Cancellation by the Client:** Life happens, and sometimes you'll need to cancel or reschedule an appointment. If you need to cancel or reschedule, please do so at least 24 hours prior to your appointment time. If you cancel your appointment within this timeframe, your payment will be fully refunded. Cancellations made less than 24 hours before the appointment time will not be eligible for a refund. This allows me to offer the slot to other clients who may be on the waiting list.

3. **No-Shows:** If a client does not show up for their appointment without notifying me, this will be recorded as a 'no-show' and the prepayment will not be refunded. After two 'no-shows,' I reserve the right to refuse further bookings.

4. **Late Arrivals:** Please aim to arrive at your appointment on time. If you are running late, please notify me as soon as possible. I will do my best to accommodate you; however, please understand that your appointment may need to be shortened to respect the time of the next client.

5. **Cancellation by the Stylist:** In the unlikely event that I need to cancel or reschedule your appointment due to an unforeseen circumstance, I will notify you as soon as possible to arrange a new appointment at a time convenient for you. Your prepayment will be applied to the rescheduled appointment or refunded in full based on your preference.

Thank you for understanding and respecting this policy. I look forward to serving you and helping you embrace your natural beauty.
Customer Service Policy
Customer Service Policy:

1. **Respect and Courtesy:** Every client is treated with the utmost respect and courtesy. I strive to create a welcoming and inclusive environment where everyone feels comfortable and valued.

2. **Communication:** Open and clear communication is key to providing excellent customer service. I encourage all clients to express their needs, expectations, and concerns. Your feedback is always welcome and appreciated.

3. **Professionalism:** I maintain a high standard of professionalism at all times. This includes punctuality, cleanliness, and respecting your privacy and personal space.

4. **Quality of Service:** I am committed to providing high-quality service to all my clients. I continually update my skills and knowledge to ensure I am delivering the best possible care and results.

5. **Problem Resolution:** If you are dissatisfied with any aspect of your service, please communicate this to me as soon as possible. I value your feedback and will do my utmost to resolve any issues to your satisfaction.

6. **Health and Safety:** Your safety is my top priority. I adhere strictly to all health and safety guidelines to ensure a safe and comfortable experience for all clients.

My goal is to provide a memorable experience that is personalized to your needs and exceeds your expectations. I look forward to welcoming you to my salon and helping you achieve your natural hair goals.
Confidentiality and Privacy Policy
Confidentiality and Privacy Policy:

1. **Personal Information:** Any personal information provided by you, including but not limited to your name, address, contact details, and hair care history, will be collected and stored in accordance with applicable laws and regulations. This information will be used solely for the purpose of providing you with the services you request and improving your overall customer experience.

2. **Confidentiality:** Your personal information will be kept confidential and will not be shared with any third parties without your explicit consent, except as required by law or to protect the rights, property, or safety of myself, my clients, or others.

3. **Third-Party Services:** Please be aware that as part of my services, I am bound by the privacy policies of third-party platforms used for bookings and payments. This includes Locticians (locticians.com), Bookings by Locticians (bookings.locticians.com), and Stripe (stripe.com). These platforms have their own privacy policies, which you should review to understand how they collect, use, and protect your personal information.

4. **Security:** I take precautions to protect your information. When you submit sensitive information via the booking platform, your information is protected both online and offline.

5. **Access and Correction:** You have the right to access the personal information I hold about you and to request corrections if necessary.

6. **Communication:** From time to time, I may use your personal information to contact you regarding appointments, special offers, and updates to this policy. If you do not wish to receive these communications, please let me know.

7. **Changes to the Policy:** Any changes to this policy will be communicated to you in a timely manner. Your continued use of my services following any such changes indicates your acceptance of the revised policy.

Your trust is important to me, and I am committed to ensuring the privacy and security of your personal information. If you have any questions or concerns about this policy, please do not hesitate to contact me.
Refund Policy
Refund Policy:

1. **Prepaid Appointments:** All appointments are prepaid in full at the time of booking. If you need to cancel your appointment, please do so at least 24 hours in advance of the appointment time to receive a full refund. Cancellations made less than 24 hours before the appointment time are not eligible for a refund. This policy allows me to offer the time slot to other clients who may be waiting for an appointment.

2. **No-Shows:** If a client does not show up for their appointment without notifying me, it will be considered a 'no-show.' No-shows are not eligible for a refund.

3. **Late Arrivals:** If you arrive late for your appointment, I will do my best to accommodate you, but please understand that your appointment may need to be shortened to respect the time of the next client. Refunds will not be issued for late arrivals.

4. **Services Rendered:** Refunds will not be provided for services already rendered. However, if you are dissatisfied with the service provided, please communicate this to me as soon as possible. Your satisfaction is important to me, and I will strive to resolve any issues to your satisfaction.

5. **Cancellation by the Stylist:** In the unlikely event that I need to cancel or reschedule your appointment due to unforeseen circumstances, I will notify you as soon as possible. You will be given the option to reschedule the appointment or receive a full refund.

6. **Third-Party Services:** Please note that as part of my services, I am bound by the policies of third-party platforms used for bookings and payments, including Locticians (locticians.com), Bookings by Locticians (bookings.locticians.com), and Stripe (stripe.com). Refunds processed through these platforms are subject to their respective policies and processing times.

This refund policy is designed to be fair and transparent to all clients. By booking an appointment, you are agreeing to this policy. If you have any questions or concerns, please do not hesitate to contact me. I appreciate your understanding and respect for this policy.

Contact Information

Phone Number
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Location
Gretna, Virginia, 24557
United States
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