Welcome to the team of content moderators for Locticians Community and Directory. You play a critical role in maintaining a safe and friendly online environment for our users. This guide will help you understand your responsibilities and outline the types of content that are not allowed on our platform.
Responsibilities
1. Content Review: Constantly monitor posts, videos, and comments to ensure they comply with our content guidelines.
2. User Interactions: Monitor user interactions for instances of harassment, trolling, or any negative activities that go against our community standards.
3. Enforcement: Take appropriate actions such as warnings, suspensions, or account removals based on violations.
4. Report Generation: Prepare daily/weekly reports on the moderation activity, including types and numbers of actions taken.
5. Customer Service: Respond to user queries and concerns, especially related to moderated content, in a timely and respectful manner.
6. Team Collaboration: Work closely with other departments, such as Customer Support and Legal, to ensure that any complicated issues are resolved holistically.
7. Community Feedback: Be the voice of the community back to the company. Collect and share insights gained from moderation.
Prohibited Content
Types
1. Hate Speech: No promotion of hate, discrimination, or violence.
2. Explicit Material: Sexual or violent content is not allowed.
3. Copyright Violation: No copyrighted material without permission.
4. Spam: Excessive self-promotion and advertising are not allowed unless approved.
5. False Information: Sharing false or misleading info is prohibited.
6. Personal Data: Don't share personal information of others without consent.
7. Trolling and Harassment: No online abuse, including trolling and harassment.
Ramifications
1. First Offense: Warning and content removal.
2. Second Offense: Temporary account suspension.
3. Third Offense: Permanent suspension and potential legal action.
4. Immediate Ban: Some offenses may warrant immediate action.
Reporting and Documentation
Keep thorough records of all violations, warnings, and suspensions. Use the admin dashboard for these records. This data is crucial for decision-making and may be legally obligatory.
Tools and Resources
Admin Dashboard: This is your main tool where you can see real-time activities and take necessary actions.
User Reports: Users may flag content. These reports should be your first priority.
Moderation Queue: An organized list of flagged content for your review.
Internal Guidelines: A detailed manual with legal guidelines and FAQs for complex situations.
Conclusion
You are an essential part of Locticians, ensuring our platform remains a community of empowerment and inspiration. Your actions have direct consequences and contribute immensely to the user experience.
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